How can we help you?

Quickly find guides, setup steps and solutions to the most common issues.

Enter
R

Troubleshooting

Fix network, pairing, account and operation issues.

Pairing and first setup

Move a module to another home or account

1 min read

Using Freedompro Home on a new phone

1 min read

After signing in or after an update I can no longer see my home and modules

1 min read

Lost or damaged QR code: how to request support

2 min read

Invalid QR code or Matter pairing failed

2 min read

The module does not pair with Freedompro Home

1 min read

Matter

Remove a module from a Matter ecosystem

1 min read

Duplicate devices or devices no longer available in apps

1 min read

Connect a module to multiple Matter ecosystems

1 min read

Network and connectivity

Module offline or magenta LED: what to check

1 min read

I changed my router or Wi-Fi network: how to reconfigure the module

1 min read

What happens if the Internet or Wi-Fi network is unavailable

1 min read

Check Wi-Fi, local network and VPN

1 min read

Diagnostics

How to check and diagnose a module from settings

1 min read

Restart, remove or reset a module: differences

1 min read

What information to send to Freedompro Support

1 min read

The module is online but does not respond in the app

1 min read

What happens after a power outage

1 min read

Firmware and updates

Module firmware update: what to do

1 min read