Module offline or magenta LED: what to check

Meaning of the magenta LED and checks to perform when a Freedompro module is offline.

The magenta LED indicates a connectivity issue and must be interpreted according to the type of light shown.

In brief: Flashing magenta: check the Wi-Fi connection. Steady magenta: check Internet access.

LED Meaning First check
Flashing magenta The module cannot connect to the Wi-Fi network 2.4 GHz network, coverage and credentials
Steady magenta The module is on the local network but cannot reach the Internet Router connection, DNS and firewall

Recommended checks

  • Check that other devices can browse using the same network.
  • Restart the router and access point.
  • Check the distance and obstacles between the module and the access point.
  • Avoid guest networks, client isolation or unconfigured VLANs.
  • Check whether the Wi-Fi name or password has changed.
  • Restart the module before considering a reset.

Do not reset immediately: you would lose configuration and associations. Reset the module only after the network has been checked.