How to check and diagnose a module from settings

Check network, signal, firmware, Matter services, LEDs and technical information from module settings.

Risoluzione problemi 1 min read

The module settings collect the most useful information for maintenance and support.

Diagnostica del modulo Freedompro
Wi-Fi, Matter services, technical information, and LED.

Available information

Area Data and commands
Wi-Fi SSID, signal quality, and strength
Information Model, serial number, firmware, and MAC
Matter Connected services and new temporary code
Module Identify, restart, and remove from the home
LED Brightness from 0% to 100%
Notifications Alert when the module goes offline

How to open settings

  1. Open the Devices section.
  2. Select il modulo.
  3. Open Settings.

Identify

Usa Identify per riconoscere fisicamente il modulo quando nell’impianto sono presenti più dispositivi.

Restart

Restart il modulo per risolvere un problema temporaneo senza cancellare configurazione e associazioni.

Evaluating the Wi-Fi signal

Check the SSID and signal strength. If the quality is low, verify distance, obstacles, the access point, and the 2.4 GHz network.

Do not publicly share MAC address, serial number, QR code, or Matter codes.