The module is online but does not respond in the app

Checks to perform when a module appears online but does not respond to commands in Freedompro Home.

Risoluzione problemi 1 min read

A module visible in the app may not respond because of temporary network issues, channel configuration or load problems.

In brief: First test the physical control, then refresh the status in the app and check the individual channel.

Isolate the problem

Test What it indicates
The physical control works Power and part of the wiring are probably active
The physical control does not work Check power supply, input and wiring
Only one channel does not respond Check the specific configuration and output
All channels do not respond Check the module, network and power supply

Steps

  1. Open the correct home in Freedompro Home.
  2. Refresh the screen and wait a few seconds.
  3. Check the LED.
  4. Open the accessory settings and make sure it is enabled.
  5. Restart the module from the app, if the command is available.
  6. Restart the router and app.
  7. Contact support if the problem always affects the same channel.