Duplicates often appear when a device is added more than once or when an old association remains in the app.
In brief: Identify the working copy and remove only outdated accessories before considering a reset.
How to identify the correct copy
- Test the command and see which item updates the status.
- Check the assigned room and name.
- Compare the model and device information when available.
- Use the Identify function in Freedompro Home.
How to clean up the configuration
- Remove from the external app the copy that does not respond.
- Do not remove the working module from Freedompro Home.
- Refresh or reopen the external app.
- If you need to add it again, generate a new temporary Matter code.
- Perform a reset only if no association can still be used.
