In most cases, the app has been opened with a sign-in method or account different from the original one.
In brief: Sign out and sign in with the same provider and the same account used when the home was created.
Checks
- Check whether you used Google, Apple or Facebook.
- Make sure you selected the same account.
- With Apple, continue using Sign in with Apple even if you chose Hide My Email.
- Open the home selector and verify that the correct home is selected.
- Update the app and restart the smartphone.
What not to do
- Do not create a new account for trial and error.
- Do not reset the modules until you have verified the account.
- Do not remove the home from another working phone.
If the home still does not appear, contact support and include the provider used, email, app version and approximate home creation date.
