How to track an order and shipment

Where to find tracking, when the shipping email is sent and what to communicate to support.

Ordini e assistenza 1 min read

After shipment, you will receive an email with the tracking code.

In brief: Check your email and spam folder; if tracking does not arrive or does not update, share the order number and email used for the purchase.

Fulfilment times indicated by the policy

  • Orders placed from Monday to Thursday are normally fulfilled within 48 hours.
  • Orders placed between Friday and Sunday are normally shipped by the end of the second business day.
  • The date shown at checkout is indicative.

How to check

  1. Open the order confirmation email.
  2. Wait for the shipping confirmation email.
  3. Open the tracking link.
  4. Check any courier communications.
  5. If necessary, write to support with the order number and email.

Do not publish your order number, address or tracking information in public spaces.