Freedompro must be able to verify the order, product and type of issue before indicating a return, replacement or refund.
In brief: Write to support@freedompro.eu with the order number, description and photos or videos.
What to send
- Order number.
- Name and email used for the purchase.
- Model and quantity.
- Photo of the packaging.
- Photo of the product label.
- Video or description of the malfunction.
- Installation information if the product has already been fitted.
What to do
- Stop using the product if it presents risks or visible damage.
- Do not tamper with or repair the device.
- Keep the packaging and accessories.
- Send the request.
- Wait for instructions before shipping.
